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Книги OGC

OGC - автор 3 книг. Из известных произведений можно выделить: Service Operation (ITIL Lifecycle Core Library), Continual Service Improvement (ITIL Lifecycle Core Library), Service Transition (ITIL Lifecycle Core Library). Все книги можно читать онлайн и бесплатно скачивать на нашем портале.

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8.6
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Service Operation (ITIL Lifecycle Core Library)
OGC
Service Operation (ITIL Lifecycle Core Library)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have bee...

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8.0
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Continual Service Improvement (ITIL Lifecycle Core Library)
OGC
Continual Service Improvement (ITIL Lifecycle Core Library)

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

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6.0
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Service Transition (ITIL Lifecycle Core Library)
OGC
Service Transition (ITIL Lifecycle Core Library)

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