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Книги Lavrans Lovlie

Lavrans Lovlie - автор 1 книги. Из известных произведений можно выделить: Service Design: From Insight to Implementation. Все книги можно читать онлайн и бесплатно скачивать на нашем портале.

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Service Design: From Insight to Implementation
Service Design: From Insight to Implementation

We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger serv...